Delete your Frenpath account
You can request account and associated-data deletion here without signing in or reinstalling Frenpath.
Request deletion by email
Email support+frenpath@lumalilt.com with the subject Delete my Frenpath account.
- Send the request from your Frenpath account email if you still have access to it.
- Identify the account email you used and say that you want your account and associated personal data deleted. If you cannot use that email, explain that so we can help verify ownership.
- We may reply to verify that the account belongs to you before completing deletion. Never send your password, sign-in codes or unsolicited identity documents.
You do not need to contact your inviter to request deletion. This email route also works after you uninstall the app.
Delete from the app or website
On the website, open Settings → Delete account. On iPhone or Android, open the Account section in Settings → Account & data retention → Delete account. Type DELETE and confirm. Deletion is permanent.
Older iPhone versions label the account-deletion button “Delete my Frenpath data.” That action deletes the account, not just its content.
What is deleted?
Deletion removes your Frenpath membership and associated personal app records, including your posts, private cloud drafts, owned circles, preferences and participation records. Other people lose access to circles you own. Account-linked photos are withdrawn from access and removed through image cleanup.
Timing and information that may remain
- Firebase sign-in identity deletion is processed separately and retried if necessary. Provider records and backups can have separate retention periods; there is no single immediate deadline for every copy.
- Limited account identifiers, deletion/retry records, moderation evidence and decision records may remain for security, abuse prevention, appeals or legal obligations. Image evidence under a documented incident hold remains restricted until the hold is released.
- Removed, replaced, rejected or unreviewed photos become eligible for cleanup after 30 days. Photos associated with deleted accounts, posts or circles are also removed during cleanup. Cleanup runs in bounded batches as the service is used.
- Approved community-event facts may remain as system-owned community content. Recipients’ copies, screenshots, external website records and exported calendar events cannot be recalled.
We may need ownership verification before acting on an email request. Contact support for the status of a request or to exercise applicable privacy rights.
Delete data while keeping your account
Delete account data is a separate action that keeps your account active. On the website, open Settings → Delete account data. On iPhone or Android, open Settings → Account & data retention → Delete account data. Type DELETE DATA to confirm. This removes your posts, cloud drafts, recurring posts, owned circles and their invitations, uploaded photos, activity history and Games records. Your sign-in identity, profile, eligibility information, settings, safety controls and membership in circles owned by other people remain. Friends shown only through a deleted circle or its invitations may disappear from your Friends list. Unsent drafts on the device used for deletion are also removed; local drafts on other devices and calendar-provider events are untouched. Approved community-event facts may remain as system-owned content. Limited security and moderation evidence follows the retention limits described here. You can also delete individual content or email support+frenpath@lumalilt.com to request selected-data deletion while keeping your account.
Delete selected information or leave the waitlist
You can delete your own posts and cloud drafts, remove images or delete owned circles while keeping your account. For other data-deletion requests, email the same support address and identify the information you want removed and say that you want to keep your account.
Country waitlist participants can leave through their original invitation link or ask support to remove their details. Waitlist entries expire 180 days after the latest consent and are removed when the service next checks them.
The Privacy Policy’s retention and deletion section explains these limits and the account’s separate inactivity-deletion setting.